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01904 471142

Deirdre Brown Travel Limited is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel and Linked Travel Arrangements Regulations 2018'' all passengers booking with Deirdre Brown Travel Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Deirdre Brown Travel Ltd.  This insurance has been arranged by Towergate Travel through Evolution Insurance Company Limited.

Claims

 

 

Policy exclusions

This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights, these are covered by the appropriate CAA / ATOL Bonds of our supplier. 

1. How can I book an Deirdre Brown Travel Holiday?

Once you have selected your Deirdre Brown Travel holiday and are ready to make a booking, you need to ring us on 01904 471142 to confirm your booking.

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2. What are your office opening hours?

Our usual opening hours are Monday - Friday 09.00 - 17.00hrs.
Saturday, Sunday & Bank Holidays we are closed.

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3. How much deposit do you require?

We require a deposit of £70.00 per person on all British and Continental Coach Holidays. The remaining balance of your holiday will be due 6 weeks before the departure date.

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4. What method of payment do you accept?

We accept the following methods of payment:
1) Debit Cards for deposits only
2) Cheques
3) Bank Transfer
4) Gift Vouchers

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5. Can I make a provisional booking?

Yes, it is possible to make a provisional booking for all holidays which can be held for 7 days, unless it is within 4 weeks of departure.

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6. Will you send me a reminder when my balance payment is due?

No. Your balance due date is printed on your Confirmation/Invoice. Please note that we will NOT automatically deduct your balance from your credit/debit card, you will need to contact us to pay your balance. All balance payments are due 6 weeks before your departure date.

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7. Can I reserve a specific seat(s) on the coach?

Requests for particular seats can be made at the time of booking. All allocations are made in order of booking, therefore early booking is advisable if you prefer seats near to the front of the coach. It is possible that for operational reasons, a coach of different seat configuration may be used and we must therefore reserve the right to alter a seating plan and re-allocate seats other than those you have booked, although this will be avoided as far as possible.

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8. What is my luggage allowance?

Please restrict your luggage to one medium sized suitcase per person, maximum weight 20kg. A separate bag can be taken for overnight stops on continental holidays. Please note we cannot accept responsibility for luggage or personal belongings carried or left on our coach, feeder service or sub-contracted vehicles.

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9. When will I receive my travel documents?

Itineraries, luggage labels and travel tickets confirming pick up points and departure times will be forwarded approximately one week before departure.

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10. Can I make a special request for my holiday?

Should you have any special requests, please ensure you tell us at the time of booking and note it on the booking form, we will then forward them to the relevant hotels and carriers. We regret however that such special requests cannot be guaranteed. On all our tours bedrooms are allocated without any guarantee of views. Town centre hotels particularly are often built with no view whatsoever. Some hotels may hold functions that cause noise, this unfortunately is beyond our control.

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11. Are your holidays suitable for people with disabilities?

Our holidays have been carefully planned to include as much of interest as possible. Inevitably some holidays include lengthy periods of travel and some walking on sightseeing excursions. Additionally, hotels may have steps to contend with and may not have lifts. We will try our best to look after disabled passengers, however it is important that you contact us to discuss any requirements you may have. We can then check the suitability of your chosen holiday to your particular disability before making a reservation. Also please state clearly in the special requests section of the booking form if you wish to bring a wheelchair. We will accept lightweight wheelchairs or walking aids up to a maximum weight of 15kg providing that we have been notified in advance and they can be folded for storage in the luggage compartment. We only accept lightweight mobility scooters by prior arrangement.

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12. Is there a toilet on board your coaches?

Yes, all of our touring coaches have a toilet on board. Of course, some of the feeder vehicles do not have this facility.

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