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01904 471142

Booking Terms & Conditions

 

PRICES

These are based on current rates, fuel charges, tariff rates and taxes including VAT at 20%.We reserve the right to pass on any subsequent increase in the form of a surcharge if necessary. We will however absorb 2% of the additional cost. Only amounts in excess of 2% will be surcharged. No surcharge will be imposed within 30 Days of departure. We reserve the right to, at any time; revise the holiday price without limitation, in which case the revised price will be advised at the time of booking. The cost of your holiday is not guaranteed against any increase resulting from action, including an increase in VAT, additional financial protection, devaluation of the pound sterling or increased fuel charges.

 

EXCHANGE RATES

At the time of print, £1.00 = 1.03 EURO.

 

THE DEPOSIT ON YOUR HOLIDAY IS NON REFUNDABLE

The final payment should be paid by 6 weeks prior to the holiday departure. No final invoice will be sent. If the balance is not on time we reserve the right to cancel your holiday and retain your deposit. COACH HOLIDAY DEPOSIT IS £70 per person.  (Air holidays deposits vary, see individual tour page)

 

IF YOU CHANGE YOUR HOLIDAY

If, after a confirmation of your holiday has been issued, you wish to change your holiday to another destination we will do our best to accommodate the changes but we cannot guarantee to do so. Any changes must be notified to us in writing and signed by the person who signed the booking form. If we are able to make the changes an amendment fee of

£15.00 per booking, per occasion will be payable, plus any additional charge for the facilities requested. Any significant alteration after the balance due date will be treated as a cancellation of the original booking and will be subject to the cancellation charges detailed (scale of cancellation charges). A significant alteration would include a change of departure date, holiday, or number of people travelling.

 

IF WE CHANGE OR CANCEL YOUR HOLIDAY.

Our holidays are planned many months in advance and although it is unlikely, it is possible, that circumstances may force us to make changes to the advertised holidays. These changes fall into two categories:

A. Minor changes such as changes to departure or return time by less than 12 hours, alteration to seat numbers, changes to main coach departure point, changes of hotel to similar or higher ratings or changes to tour itineraries.

B. Major changes include changes to your resort area, or offering accommodation of a lower standard.

If we make a major change you can decide

1. To continue with your holiday as amended

2. To accept an alternative holiday that we offer you

3. To cancel your holiday

It is necessary for there to be a minimum of 25 passengers in order to operate a holiday. In certain circumstances we may have to cancel your holiday, if this should occur we will return to you all money that you have paid to us. We will not cancel after the balance due date, except in circumstances beyond our control/force majeure.

 

IF YOU CANCEL YOUR HOLIDAY

You or anybody in your party may cancel their holiday at any time provided that the cancellation is made to us in writing by the person who signed the booking form.

We will retain your deposit and apply cancellation charges up to the maximum as shown below:

 

SCALE OF CANCELLATION CHARGES

Period before departure within which written cancellation is received

Amount of cancellation charges as a %

UP TO 42 DAYS BEFORE TRAVEL DATE

DEPOSIT

41 - 28 DAYS BEFORE DEPARTURE DATE

40% OF HOLIDAY COST

27 - 14 DAYS BEFORE DEPARTURE DATE

65% OF HOLIDAY COST

13 DAYS

DEPARTURE DATE 100% OF HOLIDAY COST



 

CONSIDERATION FOR OTHER PASSENGERS

On the coach you must not; smoke at any time, use a mobile phone with the exception of in an emergency, use audio equipment that will be heard by other passengers. We expect consideration to be shown for other passengers, if someone in our opinion is likely to cause damage, distress, danger, or annoyance to other clients or employees, property or any third party, we reserve the right to cancel their arrangements or terminate their holiday. Our responsibility for their holiday will cease and we will not be liable for any costs, loss of deposit etc. as a result. It is now your own responsibility to ensure that your seatbelt is fastened at all times whilst travelling.

 

SPECIAL NEEDS

The holidays in this brochure have been carefully planned to include as much interest as possible. Inevitably some of the holidays may include lengthy periods of travel and some walking on sightseeing excursions.  Additionally, many of the hotels will have steps to contend with and some may not possess lifts. Unfortunately, many hotels overseas do not provide adequate facilities for guests with mobility problems or who suffer from other disabilities. Therefore whether you are planning a holiday overseas or in the UK, please notify us before you book if you or any member of your party has special needs or suffers from any disability. We are keen to plan arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance or special facilities in the hotel, or may have difficulties in taking part in excursions or boarding and travelling on the coach or other means of transport you must let us know in advance because not all the holidays in this brochure may be suitable for you. We want you to enjoy your holiday and will try to help you select an appropriate trip. If you need advice or further information you should contact Deirdre Brown Travel. We are pleased to carry your folding wheelchair or folding walking frame in the luggage compartment, we are unable to carry non-folding walking aids, this must be notified at the time of booking and detailed in the special request section on the booking form. We regret that we are unable to offer a free door-to-door service for clients who wish to take their battery powered wheelchair, if you would like to discuss this, please contact Deirdre Brown Travel.

 

SPECIAL DIETS AND OTHER SPECIAL REQUESTS

You may have special dietary needs or other special requests, if so, please make sure that you detail them in the 'Special Requests' section of the booking form and that they appear on your confirmation of booking. These will be notified to the hotel or hotels on your holiday. However, they are not guaranteed unless we specifically agree them with you. Please note that some hotels may not have the facilities to cope with special diets or other particular requests and we cannot be held liable for their failure to do so. Where we think this is likely to happen we will tell you prior to your booking confirmation being issued so that you can exercise your right to cancel your holiday booking without charge.

 

GROUND OR LOW FLOOR ACCOMMODATION

Requests for this accommodation must be made in the 'Special Requests' section of the booking form. Your request will be passed onto the hotelier however, provision cannot be guaranteed unless we confirm on your booking confirmation that this is a guaranteed requirement.

 

LUGGAGE

We ask you to keep luggage down to one medium sized suitcase (a medium sized suitcase is approximately 36" x 18" x 10") weighing no more than 44lbs (20kg) but a small hold all can also be taken on board the coach.  Each item must display a Deirdre Brown Travel luggage label. We cannot accept responsibility for loss or damage to luggage unless it established is that it was caused by our negligence. This includes overnight stops where even though the vehicle and luggage holds are locked and secured, we cannot be held responsible for any luggage left overnight in the vehicle.

 

ENSUITE BEDROOM FACILITIES

In the hotel description for each holiday, you will see the reference 'all bedrooms are ensuite' etc. This means that a private bath or shower and WC is included within the bedroom. Should you have a preference for a bath or a shower, please note this in the 'special requests' box on your booking form, though the request is not guaranteed.

 

PICK UP POINTS, ITINERARIES, TRAVEL DOCUMENTS AND PASSPORT

You are responsible for ensuring that you are at the correct departure point, at the correct time, with the correct documents. We cannot be held liable for any loss or expense suffered by you or your party because of an incorrect passport or late arrival at the departure point.

If you are a British citizen travelling outside the United Kingdom you must have a full UK passport valid for a minimum of six months after your scheduled date of return. Non-UK citizens must seek passport and visa advice from the consulates of the countries you plan to visit prior to making a booking for one of our holidays. The name on the passport must match the name on the ticket. If someone in your party changes name after the booking is made you must tell us immediately so that we can issue the ticket in the new name.

Deirdre Brown Travel reserve the right to modify itineraries to conform to requests from the competent authorities in the United Kingdom and any other sovereign state through which the tour will operate.

Included excursions are detailed on the relevant brochure page and refunds will not be made for any excursion not taken. Optional excursions may be booked and paid for in resort but these will not form part of the package booked with us.  It is however our policy to include all admission charges to places visited within the itinerary. For each holiday the price includes box clearly show the details. In order to ensure that our customers enjoy the excursions during the holiday to the full, we reserve the right to change the order of all excursions, to suit weather or traffic conditions prevailing at the time, or day changes to enhance the overall holiday.

 

DELAY POLICY

In the event of a delay of more than 6 hours to the advertised times of any of our holidays, we will do our best to provide meals and accommodation as appropriate. However, all clients are advised to take out insurance.  As this includes Delay Protection that offers compensation for delays extending beyond 12 hours.

 

CARE OF THE CUSTOMER

During the journey we provide frequent comfort stops we encourage you to get off the coach and walk around to reduce any discomfort caused by periods of immobility. You should drink plenty to avoid dehydration. At all times you must be aware of safety instructions that are provided by your driver. We plan our tours to the last detail but cannot be responsible for wars, strikes, mechanical breakdowns, flight delays, ferry cancellations or delays, accidents, traffic delays or acts of god. We cannot accept responsibility for any loss, injury, damage or inconvenience caused by the above. Occasionally we may be forced to alter timings, routes, itineraries or hotels, if this is necessary, inconvenience will be kept to a minimum.

 

IF YOU HAVE A COMPLIANT

If you have a complaint during your holiday, please inform, in the first instance the supplier of the service and then your driver or tour escort who will do their utmost to immediately resolve the problem. If your complaint has not been resolved, you will be asked to write a brief statement, whilst in resort, in order for the staff to pursue your complaint.  If this is still not rectified to your satisfaction you must write within 28 days of your return to Deirdre Brown Travel.

 

FINANCIAL FAILURE INSURANCE

Deirdre Brown Travel Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel and Linked Travel Arrangements Regulations 2018'' all passengers booking with Deirdre Brown Travel Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Deirdre Brown Travel Ltd.  This insurance has been arranged by Towergate Travel through Evolution Insurance Limited.

 

Claims

In the unlikely event of Insolvency, you must Inform Towergate Travel immediately by email at tcs@towergate.co.uk . Please ensure you retain the booking confirmation form as evidence of cover and value.

 

Policy exclusions

This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights, these are covered by the appropriate CAA / ATOL Bonds of our supplier. 

 

DATA PROTECTION

Records are held on the computer to enable us to offer the best possible service to our customers. Information is only held to send you details of forthcoming holidays or inform you of any changes affecting you booking. We will not pass names and addresses onto third parties without your permission. If you no longer wish to receive brochures or information from us, please inform us.

 

BROCHURE DETAILS

Every effort has been made to ensure that all details are correct at the time of going to print. The brochure is merely a guide for you to make your holiday choice and we cannot accept responsibility for changes that may occur. Brochure printed in December 2022. With additional flyers throughout the year, under these same conditions.

 

HOLIDAY INSURANCE

Deirdre Brown Travel will not accept responsibility or liability due to the failure of any person to take out adequate insurance cover.

 

Deirdre Brown Travel. The Landings, Beningbrough, York, YO30 1BY

Tel – 01904 471142

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